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Terms & Conditions

These Terms govern your relationship with the operator of ace-casino via the website ace-casino-ca.com. By accessing or using this site, you accept and agree to be bound by these Terms, effective as of November 6, 2025.

Definitions

  • Operator: The entity responsible for the operation of ace-casino-ca.com, holding a valid Land-based casino operator license issued by the Alberta Gaming, Liquor and Cannabis (AGLC) authority.
  • User: Any individual who accesses, registers, or otherwise uses ace-casino-ca.com.
  • Player: A registered User who participates in games, betting, or promotional activities on ace-casino-ca.com.
  • Bet: A monetary stake placed by a Player on a game or event outcome facilitated by ace-casino-ca.com.
  • Bonus: Any promotional offer, extra credit, or reward granted to a Player, subject to specific terms and conditions.
  • Wager: The act of placing a Bet using funds or bonus credits on ace-casino-ca.com.
  • KYC (Know Your Customer): The process of verifying the identity and eligibility of a User as required by CA law and AGLC regulations.

Account Registration

Eligibility and Age Requirements

  • Minimum Age: Users must be at least 18 years old and legally permitted to gamble under the laws of Alberta, Canada.
  • Jurisdictional Restrictions: Registration is restricted to residents of Canada, where online gambling is permitted by law.

Registration Process

  1. Account Creation: Users must provide accurate and complete personal information, including a valid email address, during registration.
  2. Email Verification: Users are required to verify their email address to activate their account.
  3. KYC Verification: ace-casino will request supporting documents (e.g., government-issued ID, proof of address) to confirm identity and age.
  4. Ongoing Compliance: ace-casino may conduct random checks and request additional documents to ensure ongoing compliance with AGLC and CA regulations.

User Obligations

  • Accuracy of Data: Users are responsible for ensuring all information provided is truthful and current. Providing false or misleading information is grounds for account suspension or termination.
  • Password Security: Users must maintain the confidentiality of their login credentials and are responsible for all activities conducted under their account.
  • One Account Policy: Users are permitted to maintain only one account on ace-casino-ca.com. Duplicate accounts may be closed and balances voided.

Regional Compliance Note: All account processes are compliant with AGLC requirements and CA privacy laws as of 2025.

Betting & Gameplay Rules

Placing Bets

  1. Minimum and Maximum Bets: Each game or table displays its specific minimum and maximum bet limits. Bets outside these limits will not be accepted.
  2. Types of Bets: ace-casino-ca.com offers a range of betting types as described in the game rules. Users must familiarize themselves with each game's requirements before placing a bet.

Modification & Cancellation of Bets

  • Bet Finality: Once a bet is placed and accepted, it cannot be modified or canceled by the User. ace-casino reserves the right to refuse or void bets in the event of technical errors, suspected fraud, or regulatory breaches.

Rules of Conduct

  • Live Casino & Chat Conduct: Users must not engage in abusive, offensive, or discriminatory language or behavior in any live or chat feature.
  • Anti-Fraud Policy: Any attempt at fraud, collusion, or game manipulation will result in immediate account suspension, forfeiture of winnings, and notification to authorities as required by law.
  • Fair Play: Users must comply with all game rules and the principles of responsible gambling.

Regional Compliance Note: These rules are guided by AGLC standards and CA gaming regulations.

Bonus Terms

Bonus Activation & Wagering Requirements

  1. Activation: Bonuses are activated according to the specific promotion's terms. Eligibility may require an opt-in or qualifying deposit.
  2. Wagering Requirements: All bonuses are subject to wagering requirements, which must be met within the stated timeframe (no longer than 30 days from award in 2025), unless specified otherwise.
  3. Eligible Games: Only certain games contribute towards wagering requirements. Excluded titles are listed within each promotion's terms.

Prohibited Actions

  • Abuse of Bonus Offers: Use of multiple accounts, fraudulent activity, or any attempt to circumvent bonus terms will result in forfeiture of bonuses and potential account termination.
  • Combination of Promotions: Unless explicitly permitted, Players may not combine multiple promotional offers or bonuses.
  • Withdrawal Restrictions: Withdrawals of bonus funds or winnings may be restricted until all wagering requirements are fulfilled.

Protective Clause: ace-casino reserves the right to amend or withdraw any bonus offer in case of regulatory changes or suspected abuse, in accordance with CA and AGLC regulations.

Payments & Withdrawals

Accepted Payment Methods

  • Deposits: ace-casino-ca.com accepts deposits via approved credit/debit cards, e-wallets, and, where permitted, cryptocurrencies. The specific methods available are listed in the cashier section of the website.
  • Withdrawals: Withdrawals are processed using the same method as the original deposit, where possible. Alternative methods may be required in compliance with anti-money laundering regulations.

Limits, Fees, and Processing Times

  1. Limits: Minimum and maximum deposit and withdrawal limits apply, as specified on the payments page. Users may request higher limits subject to additional verification.
  2. Fees: ace-casino does not charge internal transaction fees. External financial institutions or payment processors may impose their own charges.
  3. Processing Times: Deposits are typically instant. Withdrawals are processed within 3 business days, with potential delays for additional verification or public holidays.

Refunds & Bonus Reversals

  • Refund Policy: Refunds for erroneous or unauthorized bets are considered on a case-by-case basis and are subject to investigation and regulatory approval.
  • Bonus Reversal: ace-casino reserves the right to reverse or withhold bonuses and related winnings if terms are violated or upon regulatory instruction.

Regional Compliance Note: All financial transactions comply with CA anti-money laundering legislation and AGLC payment processing standards effective 2025.

Limitation of Liability

  1. Operator Obligations: ace-casino-ca.com ensures that all games and systems operate fairly and accurately. Game outcomes are determined by certified random number generators or other approved mechanisms.
  2. Exclusions of Liability: The operator is not liable for losses resulting from technical failures, system outages, third-party interruptions, or User network issues. Users accept all risks associated with internet-based gaming.
  3. Maximum Compensation: In no event shall ace-casino's liability exceed the amount of the affected bet or wager.
  4. Force Majeure: ace-casino is not responsible for events beyond its reasonable control, including regulatory changes, strikes, or natural disasters.

Protective Clause: Nothing in these Terms limits liability for fraud, willful misconduct, or other obligations that cannot be excluded under CA law.

Intellectual Property Rights

  • Copyright Notice: All content, logos, software, and materials on ace-casino-ca.com are the exclusive property of the Operator or its licensors. All rights reserved.
  • Prohibited Uses: Users may not copy, reproduce, modify, publish, transmit, distribute, or commercially exploit any part of ace-casino-ca.com without express written permission.
  • Trademark Protection: The trademarks and trade names displayed on ace-casino-ca.com are protected by applicable Canadian laws and may not be used without authorization.

Privacy & Data Protection

All personal data collected through ace-casino-ca.com is processed in accordance with our Privacy Policy and complies with the Personal Information Protection Act (PIPA) of Alberta and other applicable CA privacy laws. By using this site, you consent to the collection, use, and retention of your data as detailed in the Privacy Policy.

Changes to Terms

  1. Notification Procedure: ace-casino will notify Users of any changes to these Terms via email and/or on-site banners at least 14 days prior to the effective date of the update, unless immediate changes are required by law.
  2. Acceptance of Changes: Continued use of ace-casino-ca.com after changes take effect constitutes acceptance of the revised Terms.
  3. Right to Discontinue Use: If you do not agree to the updated Terms, you may discontinue use of ace-casino-ca.com and request account closure at any time.

Regional Compliance Note: All changes to Terms are implemented in compliance with CA consumer protection requirements as of 2025.

Termination & Suspension

  1. Grounds for Termination: ace-casino may suspend or close a User account for breaches of these Terms, suspected fraud, regulatory infractions, or upon User request.
  2. Procedure: Users will be notified by email of the reason for suspension or termination. Any remaining account balance, minus any amounts owed, will be returned to the User in accordance with CA gaming regulations.
  3. Appeal & Dispute: Users have the right to contact support for clarification or to appeal account actions. All requests will be reviewed in accordance with AGLC rules.

Protective Clause: ace-casino complies with all AGLC and CA law requirements regarding account suspension, closure, and refund of balances as of 2025.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of Alberta and the federal laws of Canada applicable therein.
  • Jurisdiction: Any disputes arising from these Terms or use of ace-casino-ca.com are subject to the exclusive jurisdiction of the courts of Alberta, Canada, unless otherwise required by regulatory authorities.
  • Dispute Resolution: Users may submit complaints or disputes to ace-casino customer support. If unresolved, disputes may be escalated to the Alberta Gaming, Liquor and Cannabis (AGLC) authority, or resolved through arbitration or court proceedings as permitted by law.

Regional Compliance Note: All dispute resolution mechanisms are aligned with AGLC and CA requirements as of 2025.

Contact Information

For unresolved legal matters, please contact our legal department via the above channels. ace-casino operates exclusively under the Alberta Gaming, Liquor and Cannabis (AGLC) license. Parent company: SM2 Capital Partners (in partnership with New Star Capital).