Contact Us
At ace-casino, operated and promoted exclusively via ace-casino-ca.com, we are committed to providing prompt, secure, and fully compliant communication channels for all inquiries. Our contact facilities are structured to meet both user expectations and all applicable Canadian (CA) gaming regulatory standards as of 2025.
In accordance with Alberta Gaming, Liquor and Cannabis (AGLC) regulations and industry best practices, ace-casino ensures that all users have access to clear, reliable, and secure means of communication. Our protocols are designed to protect your privacy, facilitate dispute resolution, and uphold responsible gambling obligations. Contact avenues are strictly limited to the official domain ace-casino-ca.com to guarantee authenticity and data security.
Please find below all official contact options, operational details, and user rights regarding communication with ace-casino. Our team is available 24/7, and we strive to respond to all inquiries within one business day.
Official Contact Channels (System 1/2 Integration)
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Email (General Inquiries): [email protected]
For all non-specific questions, feedback, or general information requests regarding ace-casino's services or operations. -
Email (Support): [email protected]
For technical assistance, account inquiries, or gaming-related support. Our customer support operates 24/7 for your convenience. -
Email (Press and Media): [email protected]
For media, journalist, or public relations queries concerning ace-casino on ace-casino-ca.com. -
Regional Offices (Physical Presence):
- ACE Casino Airport, Calgary, Alberta, Canada
- ACE Casino Blackfoot, Calgary, Alberta, Canada
- ACE Casino Red Deer, Red Deer, Alberta, Canada
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Website: https://ace-casino-ca.com
For additional information, live chat, and access to our contact form (see below).
Contact Form (Secure Digital Communication - CA Compliance)
To ensure your data security and regulatory compliance, ace-casino utilizes a secure contact form on ace-casino-ca.com. All personal data supplied via this form is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Alberta privacy laws. By submitting your contact information, you consent to its use solely for the purpose of addressing your inquiry and as required by applicable law.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Key Legal Disclaimers and User Protections (System 2, CCoT)
- Data Protection & Privacy: All communications with ace-casino via ace-casino-ca.com are protected in accordance with Canadian federal and Alberta provincial privacy legislation, including PIPEDA. Your information will not be disclosed to third parties except as required by law or regulatory authorities.
- Regulatory Authority: ace-casino's land-based operations are licensed and regulated by the Alberta Gaming, Liquor and Cannabis (AGLC). For regulatory concerns regarding our Alberta venues, users may contact AGLC directly. All online communications and services are governed by CA and Alberta law as of 2025.
- Dispute Resolution: In the event of a disagreement or complaint, users are encouraged to first contact ace-casino via the official support channels. If a satisfactory resolution is not reached, matters may be escalated to the relevant regulatory authority in accordance with AGLC guidelines and applicable law.
- Responsible Gambling: ace-casino maintains a strict responsible gambling policy. Communications relating to gaming addiction support will be handled with the utmost confidentiality and care, in line with CA regulations.
- Brand & Domain Restriction: All references to ace-casino in this context pertain exclusively to ace-casino-ca.com. No other website or domain is authorized to represent, process, or respond to official correspondence on behalf of ace-casino.
Procedural Steps for Contacting ace-casino (System 1 - CCoT Optimized)
- Identify your inquiry type: General, support, or press/media.
- Choose your preferred contact method: Use the appropriate email address, the secure contact form above, or visit our official website for live chat (where available).
- Submit your request: Provide accurate contact information and a clear description of your inquiry. For data protection, do not include sensitive financial information in your initial message.
- Await confirmation: You will receive an acknowledgement of your inquiry within one business day. For urgent matters, utilize the live chat or 24/7 support email.
- Escalation procedure: If you do not receive a timely or satisfactory response, you have the right to escalate your complaint in accordance with CA regulatory standards. Details are available upon request or through AGLC.
Regional Compliance Note: All communication protocols and user protections are adapted for the Canadian (CA) and Alberta regulatory environment (2025), ensuring full alignment with AGLC licensing, privacy obligations, and consumer protection standards. Only official channels listed under ace-casino-ca.com are sanctioned for legal and regulatory correspondence.